Darrin

The customer's washer was stuck with the sensing light on and wouldn't agitate or spin. We ran the unit through an automatic test cycle and found it stopping at the agitate phase with only a humming noise. The issue was identified and service was completed. Job complete. Technician ran the unit in automatic test mode and observed it halting at the agitate cycle while producing a humming sound, indicating the motor coupling was not engaging properly to drive the wash action or spin cycle.

The customer reported that the washer's user interface display was not lighting up. We diagnosed a faulty center control section and replaced it to restore full functionality. Job complete. Technician inspected the center control assembly and determined it was defective. The part was replaced as one complete unit to resolve the display issue.

The customer noticed water pooling under the crisper drawers and the water indicator light on the control panel wasn't illuminating. We inspected the water delivery system and control panel connections to identify the source of the leak and light failure. Job complete. The technician tested the water supply line routing to the crisper area, inspected the user interface board connections, and verified the indicator light circuit. The defective control panel assembly (DA41-00644A) was identified as the cause of both the non-functional water light and the associated water management issue.

The customer reported that neither oven was working and the cooktop burners weren't igniting after a recent storm. We inspected the range's electrical connections and burner systems, identifying storm-related damage affecting the ovens and cooktop. Job complete. Technician inspected both oven assemblies, all four burners on the cooktop, and oven lighting circuits for continuity and proper electrical connection following suspected lightning or power surge damage from the weather event.

The customer reported water dripping from the refrigerator. We inspected the unit, identified the source of the leak, and resolved the issue. Job complete. Technician inspected the water supply line, drain pan, and defrost drain system to locate and repair the water leak.