Derek F

The refrigerator wasn't cooling properly. We found that the sealed system had failed, preventing the unit from reaching the correct temperatures in both the fresh food and freezer sections. Job complete. The technician measured fresh food compartment temperature at 58°F and freezer at 35°F, confirmed the compressor and evaporator fan were operating, and inspected the freezer evaporator coil frost pattern which showed minimal buildup—all indicative of sealed system failure.

The washer was making loud noises and moving around during cycles. We leveled the unit, removed debris from the impeller, and identified a weakened suspension system that was causing the tub to shift erratically and crack the tub ring. We completed the necessary repairs and adjustments. Job complete. Technician inspected suspension components and found excessive wear causing tub movement during operation. Leveling legs were adjusted, impeller was cleared of foreign material, and a cracked tub ring was identified as resulting from the suspension failure.

The customer's Kenmore refrigerator wasn't cooling properly. We diagnosed a failed sealed system after testing temperatures (44°F in the fresh food section and 30°F in the freezer), confirming the evaporator fan and compressor were functioning, and observing a weak frost pattern at the evaporator. Job complete. Technician inspected evaporator coil frost buildup, verified evaporator fan and compressor operation, and measured compartment temperatures to isolate the failure to the sealed refrigeration system.

The customer's Kenmore washer stopped mid-cycle and wouldn't drain. We manually unlocked the unit, removed the clothes, and tested the drain pump—it runs but fails to move water, indicating a faulty pump. Job complete. The technician manually unlocked the cabinet, performed a drain cycle test, and confirmed the drain pump motor runs without producing water flow, indicating pump seal or impeller failure.

The customer's oven wasn't heating normally and was losing heat after preheating. We tested the bake igniter and found it was drawing weak amperage, so we replaced it. The oven is now operating properly. Job complete. Technician tested bake igniter amperage draw and found it insufficient. Bake igniter was replaced and retested to confirm proper operation.