Derek F

The refrigerator was leaking water underneath the crisper drawers onto the floor. We identified the case filter assembly as the source of the leak and replaced it to stop the water damage. Job complete. The technician inspected the area beneath the crisper drawers, located the defective case filter assembly, and installed a replacement case filter to resolve the leak.

The customer's refrigerator was displaying an IF error code and had stopped making ice and dispensing water. We identified a failed ice box fan as the cause and replaced the freezer evaporator cover to restore proper operation. Job complete. Technician inspected the refrigerator and confirmed ice box fan failure while the IF error code was active. The freezer evaporator cover was replaced and the unit was reassembled; the refrigerator is now operating properly.

The customer's Speed Queen washer wasn't draining properly. We tested the unit by filling the tub and confirmed it would drain, and identified that the drain pump was overheating during extended use. Job complete. Technician inspected the drain pump and determined it was experiencing thermal overload after prolonged operation. The unit was tested with a full tub fill and successfully drained during the diagnostic.

The customer's freezer wasn't making ice. We found that the fill line to the ice maker was frozen, and the fill tube heater responsible for preventing this freeze-up had failed. Unfortunately, the heater cannot be repaired as it's a non-serviceable component. Job complete. Technician tested the ice maker cycle, activated the inlet valve, and ran diagnostics on the fill tube heater. The fill line was frozen solid and the heater element had failed and is not field-serviceable on this model.

The customer's Bosch dishwasher was displaying error codes E07 and E15, with no water collecting in the base. We identified a crack in the fill tube for the upper spray arms as the source of the problem. We replaced the fill tube with a new one and a reinforcing brace to prevent future damage, then ran a test cycle to confirm proper operation. Job complete. Technician inspected the unit for water level, identified the cracked fill tube via visual inspection, and cleared debris from the zeolite fan. The new fill tube was installed with a brace support, and a test cycle confirmed the error codes resolved and normal dishwasher operation was restored.