Derek

The customer reported that their refrigerator was running too cold and sounding strained during operation. We performed a comprehensive diagnostic that included temperature measurements throughout all zones, error code retrieval, fan operation verification, evaporator inspection, and drain line inspection. We discovered that tall items stored on the top shelf were blocking the airflow sensor and vent ducting, which was causing the overcooling; we repositioned these items and confirmed the refrigerator temperature stabilized to the proper range. Job complete. Tech measured temperatures with an infrared thermometer (fridge 34–41°F, freezer -3–0°F, upper ice room 14–19°F), retrieved 7 historical error codes with no recent occurrences, verified thermistor data alignment, tested all fans via diagnostic tool for proper speed feedback and noise levels, disassembled and inspected the lower evaporator for proper frost pattern and sensor positioning, and confirmed drain line was clear and ice-free. Airflow obstruction from customer storage items was identified as the likely cause; repositioning these items restored normal cooling operation.

The customer reported that both multi-element burners were heating up but couldn't maintain a boil. Our technician inspected the infinite switches and burner elements, then discovered the dual burner and tri burner control knobs had been accidentally swapped. After repositioning the knobs to their correct locations, both burners now heat properly and maintain a rolling boil without issue. Job complete. Technician removed the bullnose and inspected both infinite switches for failures, verified element resistance and wiring integrity, and confirmed proper operation after knob realignment.

The customer reported that both the top vent cover and the bottom retractable vent on their LG microwave were broken and needed replacement. We inspected both vent components and identified that they required replacement. Job complete. Technician inspected the top vent cover and bottom retractable vent assembly on the LG microwave unit and confirmed both components were damaged and needed replacement.

The customer reported that the ice maker hadn't worked in several years. Our technician found error codes 39c and 40c active and discovered that the rear wall of the freezer compartment was heavily frozen due to refrigerant lines freezing within the liner cavity—a condition that cannot be repaired. The technician explained available options and completed the service call. Job complete. The technician performed a defrost cycle and manually disassembled the ice maker and auger assembly. Inspection revealed the rear wall frozen solid, indicating refrigerant line freeze-up in the liner cavity behind the compartment. Error codes 39c and 40c were present at the time of service.

The customer reported that the refrigerator doors weren't opening and closing properly. We found that the lower hinges were bound up due to incorrectly placed adjustment clips between the cam-closers. We removed and repositioned the clips, and also replaced a broken closer bar on the top hinge. The doors now open and close smoothly with proper self-closing function. Job complete. Technician inspected lower hinges on both sides and identified binding caused by c-clips positioned between cam-closers. Repositioned clips to correct location beneath cams. Inspected top hinges and found one broken closer bar, which was replaced. Tested door operation after each adjustment to verify proper opening and closing mechanics.