Kelvin

The customer reported that the freezer section wasn't sealing properly, causing ice buildup around the door gasket. We inspected the door alignment and found the top of the freezer wasn't sealing while the sides and bottom were fine. We adjusted the door by repositioning the bottom mount washer between the door and rail to bring the bottom out, which allowed the door to close completely and evenly all around. Job complete. Technician inspected freezer door gasket and found misalignment at the top of the door while sides and bottom seal properly. Repositioned the bottom mount washer between the door and rail to correct door alignment and achieve proper seal around the entire perimeter.

The customer reported that the icemaker wasn't producing ice. We inspected the refrigerator and found that the icemaker rake was positioned incorrectly, which was preventing ice from being dispensed properly. We replaced the rake with a new one, verified the unit was operating correctly with no leaks, and the icemaker is now functioning as expected. Job complete. Technician inspected the icemaker assembly and identified a misaligned rake component (part DA97-15217D). The unit was tested for proper operation and checked for any water leaks after repair.

The customer reported that their Maytag washer wasn't agitating during the wash cycle. Our technician inspected the unit and identified a failed gearcase and rotor assembly as the cause. Job complete. The technician performed a mechanical inspection of the agitation system, confirming gearcase and rotor failure through visual examination and operational testing.

The customer's wall oven wasn't heating up properly. We identified a failed ignitor as the cause and replaced it with a new one. The unit is now operating correctly. Job complete. The technician tested the ignitor assembly and confirmed failure, then installed a replacement ignitor component and verified proper heating operation.

The customer's dishwasher wasn't heating water properly. We installed a new heating element and fuse, and identified an issue with the diverter valve. Job complete. Technician inspected the heating element and fuse, which were replaced. The diverter valve was identified as the source of the heating problem but could not be tested during this visit.