Koby

The dryer wasn't producing heat. We disassembled the unit and found the heating element had failed. We replaced the heating element to restore proper heating function. Job complete. The technician disassembled the dryer and inspected the heating element, confirming failure. The heating element was replaced to restore normal operation.

The customer reported that their Samsung refrigerator wasn't cooling properly. We found that the freezer was only reaching 60°F and the fresh food compartment 52°F due to a refrigerant leak in the sealed system. The compressor was operating but unable to maintain proper cooling. Job complete. The technician inspected the unit and confirmed abnormal temperatures: freezer at 60°F and fresh food section at 52°F. The compressor cycled normally but the sealed refrigerant system was found to have a leak preventing adequate heat exchange and temperature control.

The customer reported water leaking into the deli drawer, which had been occurring for several years. We identified that ice buildup had cracked the evaporator cover, causing the condensate drain to back up into the fresh food compartment. We replaced the evaporator cover, defrost sensor, and installed a water leakage kit to resolve the issue. Job complete. Technician inspected the evaporator cover and found cracking due to ice accumulation, tested the condensate drain system and confirmed backup into the fresh food compartment, and replaced the evaporator cover assembly and defrost sensor while installing a water leakage kit.

The customer reported water leaking from the dishwasher door. We identified a worn bottom door seal as the source and replaced it to stop the leak. Job complete. Technician inspected the door gasket assembly and determined the bottom door seal was deteriorated, which was allowing water to escape during the wash cycle. The seal was replaced to restore a watertight fit.

The customer reported that neither oven in their Thermador gas range was heating. We reset the electrical breaker and tested the unit, and it now heats properly. No defect was found in the range itself. Job complete. The technician reset the breaker and performed heating tests on both ovens, confirming normal operation. No mechanical or component failure was identified.