Koby

The customer reported the dishwasher was leaking. We ran a full test cycle with detergent and rinse aid to evaluate the unit's performance, and no leak was detected during operation. Job complete. The technician ran an extended test cycle and visually inspected for water leakage throughout the wash and rinse phases. No defects were identified in the door seal, spray arms, or drain system.

The customer reported that their Speed Queen dryer wasn't drying clothes effectively. We found a heavily restricted dryer vent causing reduced airflow and discovered that one of the gas valve coils had failed, preventing the unit from heating. We replaced the faulty coil to restore heating function. Job complete. Technician disassembled the dryer and tested airflow at the vent exit, measuring 9 mph output despite a short vent run with minimal bends, confirming substantial vent restriction. Inspection revealed an open gas valve coil, which was replaced to restore heating capability.

The customer reported that their under-counter ice maker wasn't draining and had never been cleaned in the 8 years they'd owned it. We found that the float switch inside the drain pump had failed, preventing the pump from activating even when the unit was full of water. We replaced the drain pump assembly, installed a new water filter, and ran multiple cleaning cycles to remove years of buildup from the system. Job complete. Technician inspected the drain pump assembly and confirmed float switch failure with no pump activation when the unit reached full water level. Replaced drain pump assembly (W11539855) and water filter, then performed two consecutive cleaning cycles to address significant internal buildup before returning the unit to service.

The customer reported that their refrigerator wasn't making ice and was leaking water. We found that the fresh food evaporator drain pan was warped, preventing water from draining properly, and the icemaker had failed. We replaced both the icemaker and drain pan kit. Job complete. Technician inspected the fresh food evaporator drain pan and identified warping; ran icemaker test cycle which confirmed icemaker failure. Replaced icemaker assembly and drain pan kit to restore ice production and eliminate leaking.

The customer's Samsung washer wasn't filling properly with hot water. We disassembled the unit, replaced the faulty hot water inlet valve, and ran a test cycle to confirm it was working correctly. Job complete. The technician disassembled the washer and inspected the hot water inlet valve, determined it was defective, and replaced it with a new part. A test cycle was run to verify proper operation and water fill function.