Koby

The customer reported water leaking from the refrigerator onto the floor. We inspected the unit and found that the condensate drain tube was clogged, causing water to back up during the defrost cycle. We cleared the blockage from the drain. Job complete. Technician inspected the condensate drain system and identified a clog preventing proper water drainage during defrost cycles. The blockage was removed to restore normal drain function.

The customer reported that their electric range was operating intermittently. We found that the L2 relay had failed and the thermostat was defective, so we replaced both components. The range now operates properly. Job complete. During testing, the technician discovered failure of the L2 relay (the L1 relay had been replaced during a previous service call) and identified a broken thermostat shaft. The solid state relays and oven thermostat were replaced and the unit was tested to confirm proper operation.

The customer's GE Café microwave wasn't heating. We diagnosed a failed magnetron and replaced it to restore full heating function. We also replaced the door at the customer's request. Job complete. The technician inspected the unit and identified magnetron failure as the cause of no-heat operation. The magnetron (WB26X32629) was replaced and tested successfully. Subsequently, the door assembly (WB56X33387) was replaced, and the unit was tested and confirmed to be functioning properly.

The refrigerator wasn't cooling properly. We found and repaired a refrigerant leak, then pressure tested the system and recharged it with the correct refrigerant. The unit is now cooling normally. Job complete. Technician located a refrigerant leak in the system, performed a nitrogen pressure test, evacuated the system to 800 microns, and recharged with 86g of R600a. Post-charge pressures were within specification and cooling function was restored.

The customer reported that their GE washer was not spinning during the wash cycle. We inspected the unit and identified a failed transmission. The gearcase was replaced to restore normal operation. Job complete. Technician inspected the washer and determined the transmission had failed. The gearcase was replaced to restore spin cycle functionality.