Mike

The customer reported water leaking from the refrigerator's filter area after replacing the water filter. We inspected the filter head and found it was undamaged. We installed a new OEM water filter, and the leak has been resolved. Job complete. Technician inspected the filter head for damage, removed the original filter to isolate the leak source, and installed a replacement OEM filter (DA97-17376B) with no further leakage observed.

The customer's washer was throwing an out-of-balance error and vibrating excessively during the spin cycle. We tested the unit and found that the suspension rods had lost their dampening ability and were no longer functioning properly. The suspension system was repaired to restore normal operation. Job complete. Technician tested the washer during the spin cycle and inspected the suspension assembly, finding that the suspension rods exhibited excessive bounce and had lost dampening capability. The suspension rods were replaced to restore proper damping and balance during operation.

The customer's dishwasher wasn't starting when the door was closed and kept beeping. We connected our diagnostic module to test the door sensor, ran several cycles to verify the door latch was functioning properly, and confirmed the dishwasher is now operating normally. Job complete. Technician connected diagnostics module and performed multiple test cycles with and without the module to verify proper door detection and cycle initiation. Door latch assembly was tested and confirmed to be functioning correctly during diagnostic evaluation.

The washer wasn't draining water. We found that the main board had failed due to a shorted drain pump, which prevented power from reaching the drain pump. We replaced both the main board and the drain pump to restore normal operation. Job complete. The technician verified there was no power supply to the drain pump and determined the main board failure was caused by a drain pump short circuit. Both the main control board and drain pump were replaced to restore drainage function.

The customer reported their KitchenAid dishwasher was not operating properly. We inspected the unit, identified the issue, and completed the necessary repairs. Job complete. Technician performed a full diagnostic inspection of the dishwasher and verified proper operation upon completion of service.