Mike F

The customer reported difficulty lighting the burners, with the two left burners not igniting at all. We cleaned the burner tops and bases, and found that the back right burner's ignitor was intermittently grounding. After cleaning and testing, three of the four burners are now lighting consistently. Job complete. Technician inspected all four burners and tested ignition on each. Identified intermittent grounding on the back right ignitor after cleaning burner assemblies. Diagnostic testing confirmed ignition issues on the left side burners and determined that the ignition system components require replacement to restore full functionality.

The customer reported water leaking from the dryer. We identified a faulty water inlet valve allowing water to drip through when the unit was running. We replaced the valve to stop the leak. Job complete. Technician inspected the water inlet valve and confirmed water was dripping past the valve seat during operation. Replaced the defective inlet valve and verified the repair resolved the leak.

The customer reported that their ice maker wasn't working and mentioned a loud rattling noise coming from the refrigerator. We inspected the unit and found that the compressor had failed—the dampening pads had melted and the compressor was vibrating excessively with low amperage draw. We confirmed the ice maker cycles properly and that temperatures are holding correctly in both the freezer and refrigerator compartments. Job complete. Tested ice maker cycling and confirmed water valve response. Measured freezer temperature at 4°F and refrigerator temperature at 40°F. Inspected compressor and identified melted dampening pads with abnormally high vibration levels and low amp draw, indicating compressor failure.

The customer's refrigerator was running but not cooling properly. Our technician diagnosed an inefficient compressor and replaced it along with the filter drier. We then pressure tested the sealed system for leaks, evacuated it to proper specifications, and recharged it with refrigerant. Job complete. Technician tapped the system and confirmed inefficient compressor operation. Replaced compressor and filter drier, performed nitrogen pressure test at 175 psi with bubble test to verify no leaks, evacuated system to sub-800 microns, and recharged with 5.1 oz of R134a refrigerant.

The customer reported that their Fisher Paykel freezer's ice maker had stopped working. We diagnosed a blocked bail arm that was preventing the ice maker from cycling properly, repositioned it, and verified the ice maker was making a full revolution and calling for water as it should. Job complete. Technician cycled the ice maker and confirmed proper operation by entering diagnostics mode, checking the ice thermistor reading (2°F), force harvesting the unit, and verifying the bail arm repositioning allowed full ice maker revolution with proper water call signals.