Mike F

The customer's dryer was shutting down mid-cycle and making a squeaking noise during operation. We disassembled the unit and found that both rear rollers were seized, which was causing the drum to stick and the noise. We replaced the maintenance kit to restore normal operation. Job complete. Technician disassembled the dryer and inspected the drum rotation and rear roller assembly. Both rear rollers were found to be seized, preventing smooth drum movement. Replaced the drum roller maintenance kit (DELGKIT) to restore proper function.

The customer reported their dishwasher was flashing error codes and experiencing water backup issues. We diagnosed a damaged lower door seal, a worn tub gasket, and a clogged lower spray arm that were causing water to leak and back up into the sink. We repaired these components to restore proper operation. Job complete. Technician placed the unit into diagnostics mode and retrieved stored error codes F8E4 (leak detected), F8E2 (water valve electrical problem), F10E2 (vent motor), and F7E4 (RIF filter clogged). Water was removed from the leak tray, and the unit was cycled through fill and wash stages. Testing revealed water backing up in the sink until the disposal was activated, and a leak was observed from the right side of the tub. Inspection found the right side lower door seal damaged, tub gasket deteriorated, and lower spray arm obstructed.

The customer's dryer had no power. We confirmed voltage was reaching the unit and tested the thermostat, which was functioning properly. After testing the main control board, we found it was not distributing power to the dryer components. We replaced the main control board, and the dryer now operates normally. Job complete. Technician tested 240V at the outlet and confirmed 240V and 120V at the terminal block on both legs. After disassembly, the high limit thermostat tested good. Main control board was found to be receiving power but not sending power output to the unit, requiring replacement. New control board was installed and verified functional.

The customer's washer wasn't washing and had water sitting in the tub. We found a drain error code and discovered the drain pump had failed due to broken wires in the harness that appeared to have been previously repaired. We replaced the wire harness and suspension, tested the unit on a quick wash cycle, and confirmed it's now operating properly. Job complete. Technician tested the drain pump operation from the control board and inspected the wiring harness, identifying broken wires at the pump connection. The unit displayed a stored drain error code. A new wire harness (W11643701) and suspension assembly (W11396716) were installed, and the unit was cycled through a quick wash test to verify proper operation.

The customer's Frigidaire refrigerator was stuck in demo mode, which prevented normal operation. We identified the demo mode setting and removed it to restore the unit to full working order. Job complete. Technician accessed the unit's control settings, diagnosed the demo mode configuration, and performed the necessary adjustment to return the refrigerator to standard operational mode.