Mike F

The customer's dryer wasn't producing heat during operation. We removed the front panel and found that the heater element had failed. We replaced the heater element to restore the dryer's heating function. Job complete. The technician inspected the heating element and confirmed failure. The front panel was removed to access and replace the defective heater component.

The customer's ice maker wasn't working after a filter replacement. We reinstalled the filter, reset the filter count, and cleared a stuck ice cube from the mold. After running diagnostics and cycling the ice maker, we confirmed it was calling for water and operating properly. Job complete. Technician ran diagnostic cycle on ice maker unit, tested water call function, and inspected mold cavity for obstructions. Filter reinstallation and filter count reset were completed to restore normal operation.

The customer reported that their LG washer wasn't draining. We found the tub full of water, ran the unit through a spin cycle to clear it, and verified that the drain pump activated and removed all water properly. We then ran the washer through a complete quick wash cycle and inspected the drain hose connection at the standpipe—everything operated normally with no leaks detected. Job complete. Technician ran the unit in diagnostic mode to verify all components were functioning correctly, tested the drain pump operation, and inspected the drain hose routing and connection to the standpipe for proper placement and leakage. No fault codes were present and the unit completed a full wash cycle without issue.

The customer reported a popping noise coming from the dishwasher door when opening it. We found the outer panel was flexing excessively during operation. We removed the outer door panel and repositioned the existing foam cushion to a lower location on the door, which eliminated the popping noise. Job complete. Technician inspected the door assembly and identified excessive panel flex during opening cycles. The foam cushion was repositioned to the lower door section per manufacturer recommendation to reduce flex and eliminate the noise symptom.

The customer's gas oven wasn't heating. We found the igniter was worn with weak spark output and replaced it, but the oven still wouldn't light. We then replaced the spark module and tested the unit to confirm it was operating properly. Job complete. Technician inspected the igniter and spark module on the Whirlpool gas range. Igniter showed wear with weak spark output; igniter was replaced and spark module was subsequently replaced. Post-repair testing confirmed proper unit operation.