Sal

The customer reported intermittent squeaking sounds coming from the washer while washing small blankets. We inspected the unit, ran diagnostic tests in both agitate and spin cycles, checked the belt drive, and found stored error codes indicating an out-of-balance condition during the wash cycle—this was likely the source of the noise. The unit is operating as intended. Job complete. Technician ran the washer through diagnostic test mode using Smart HQ, inspected the belt drive system, and reviewed stored fault codes that indicated out-of-balance errors corresponding to the time the squeaking occurred during the wash cycle.

The customer reported that the steam function on their LG dryer wasn't working. We inspected the unit, engaged the steam feature in test mode, and identified a failed heater in the steam generator causing water to discharge instead of steam. Job complete. Technician tested the steam function in test mode and observed water streaming from the valve rather than steam, indicating heater failure in the steam generator assembly.

The refrigerator was experiencing temperature fluctuations in both the freezer and fresh food sections. We inspected the unit and identified a sealed system leak in the evaporator—the freezer evaporator showed no frost buildup, and while the compressor ran and the evaporator attempted to build frost, it would quickly defrost, confirming the leak. Job complete. The technician inspected the freezer evaporator and observed zero frost pattern accumulation. The compressor cycling and evaporator defrost behavior indicated a sealed system refrigerant leak rather than normal operation.

The customer reported damage to the range's control panel on the stovetop. We inspected the unit, confirmed a dent in the control panel assembly, and replaced it with a new Samsung-authorized part. The range was tested and is now operating normally. Job complete. Technician inspected the control panel assembly and confirmed physical damage (dent). Unit was tested post-replacement and verified to be functioning as intended.

The customer reported water leaking from underneath the dishwasher. We found the inlet water valve was stuck in the open position, causing water to flow beneath the unit. We replaced the valve and tested the dishwasher to confirm it operates without leaks. Job complete. Technician inspected the inlet valve and determined it was stuck open, preventing proper water shutoff. The valve was replaced and the unit was tested through a complete cycle with no leakage detected.