Sal

The customer reported that the steam nozzle inside the drum had come loose. We inspected the dryer, found the plastic steam nozzle had fallen out of position, and reinstalled and secured it properly. After testing, the unit is functioning as intended. Job complete. The technician inspected the steam nozzle assembly, confirmed it had become dislodged from its mounting point in the drum, repositioned it, and secured it in place. The dryer was tested and confirmed to be operating normally.

The customer's Samsung washer was displaying an AC6 error code and the control panel was unresponsive. We diagnosed a communications failure in the user interface requiring replacement of the control board. Job complete. Technician inspected the unit and confirmed the AC6 error code, which indicates a communications failure between the main control board and the user interface panel. The UI was powered on but unresponsive to input.

The customer's bottom rack was falling off the track when pulled in and out. We found the wheels were too narrow, so we replaced them with an extended wheel kit. The rack now slides smoothly without any issues. Job complete. Technician inspected the bottom rack assembly and confirmed the original wheels were undersized, causing derailment during extension. Replaced with extended wheel kit (part 10016657), and verified proper tracking and smooth operation of the bottom rack through multiple pull cycles.

The customer's refrigerator wasn't producing ice from the cube ice maker. We found that the temperature sensor in the crisper drawer had become disconnected, causing error codes C7 and CB6. We reconnected the crisper drawer sensor, and when we cycled the ice maker, a large chunk of ice released, confirming water flow into the ice maker. The ice maker and drain heater will need to be replaced to restore full function. Job complete. Technician inspected the unit and identified error codes C7 and CB6. The crisper drawer temperature sensor was rewired to address the C7 code. CB6 error code indicated a fault in the ice maker temperature sensor. Ice maker cycling test showed ice obstruction and water flow, confirming the need for ice maker and drain heater component replacement.

The customer reported that their dryer was not heating properly—it would start hot but then stop mid-cycle. We inspected the unit and found that the gas valve solenoid was failing to open after the initial heating cycle. We replaced the gas valve and tested the dryer to confirm it now cycles heat properly throughout the entire cycle. Job complete. Technician tested the thermal cutoff switches and igniter with an ohmmeter, both reading within normal parameters. Diagnostics indicated a faulty gas valve solenoid that was preventing the valve from reopening after thermal cycling. Gas valve was replaced and the dryer was tested to confirm proper operation through multiple heat cycles.