Shannon

The dryer drum wasn't rotating smoothly. We identified a failed idler pulley, replaced it with a new one, and tested the dryer to confirm normal operation. Job complete. Technician inspected the idler pulley assembly and determined failure. Replaced idler pulley (part 279640) and performed operational test to verify proper drum rotation.

The refrigerator was displaying error codes C39, C85, and C82, which indicated issues with the cooling system. We diagnosed a faulty evaporator and compressor that were preventing proper refrigeration. We cleared the error codes and identified the necessary repairs to restore cooling function. Job complete. Technician tested and cleared stored error codes C39, C85, and C82. Diagnostic inspection identified failure of the evaporator and compressor components in the cooling circuit, requiring replacement to restore system operation.

The customer's refrigerator ice maker fan had stopped working, preventing ice production. We replaced the back wall kit to restore normal ice maker operation. The refrigerator will produce ice within 24 hours. Job complete. Technician inspected the ice maker assembly and identified failure of the ice maker fan motor. Replaced the back wall kit containing the fan component to restore ice production functionality.

The refrigerator's main control board had failed, causing operational issues. We replaced the board and programmed it with factory settings. The system was then allowed 24 hours to stabilize to proper temperatures. Job complete. Technician diagnosed a failed main board (part 7043869) through testing and inspection. The board was replaced and reprogrammed to factory specifications, with a 24-hour stabilization period required for temperature regulation to normalize.

The customer's refrigerator wasn't making ice because a cube was stuck in the ice maker unit. We removed the obstruction, refilled the unit, and tested it to confirm proper operation. Job complete. Technician inspected the ice maker assembly, identified a stuck ice cube blocking the ejection mechanism, removed the obstruction, refilled the water reservoir, and ran a test cycle to verify normal ice production.