Shannon

The customer's refrigerator was leaking water onto the floor with ice buildup in the freezer. We thawed out the ice, cleaned and updated the drain line, and tested the duck bill valve to confirm proper operation. The unit is now working correctly. Job complete. Technician inspected the drain line, cleared ice accumulation from the freezer compartment using a steamer, cleaned the drain, replaced the duck bill valve, and verified proper drainage function through testing.

The customer reported water leaking from the left side of their GE Monogram dishwasher. We inspected the unit thoroughly, ran multiple cycles while monitoring for leaks, and found the area under the dishwasher to be dry with no active leakage present. The docking cone showed wear, but we determined this was not the source of the leak. Job complete. Technician inspected the dishwasher interior, spray arm operation, door gasket seal, and the area beneath the unit with the access panel removed. Multiple fill and drain cycles were performed to isolate the leak source. Spray arms were confirmed to be functioning properly and the door gasket was sealing correctly.

The customer's washer had a broken door lock that prevented the unit from operating properly. We disassembled and replaced the lock harness, then tested the fill, agitate, drain, and spin cycles to confirm everything was working correctly. Job complete. Technician disassembled the washer and inspected the door lock assembly, determined the lock harness was defective, and replaced it with a new harness. Post-repair testing confirmed all wash cycles (fill, agitate, drain, spin) functioned normally.

The customer reported that a drawer wasn't closing properly on their Whirlpool refrigerator. We identified that the end cap mount was broken and replaced it with a new end cap assembly. Job complete. Technician inspected the drawer and determined the end cap mount (part W10874836) was fractured. The replacement end cap was installed, the drawer rails were tested, and operation was confirmed satisfactory.

The customer's refrigerator was displaying a fresh food fan error. We identified a known issue with the air tower assembly and moisture kit that requires replacement to restore proper cooling airflow. Job complete. Technician diagnosed a fresh food fan failure on the GE refrigerator unit. The air tower moisture kit and fan assembly were identified as the components requiring replacement per manufacturer service bulletin for this fault code.