Shannon

The customer's refrigerator had ice buildup in the evaporator cover, and both the water dispenser and ice maker had stopped working. We found that the reverse osmosis system was malfunctioning and identified a water leakage issue as the root cause. We replaced the water leakage kit to restore proper function to both the ice maker and water dispenser. Job complete. Technician inspected the evaporator cover for ice accumulation, tested the water dispenser and ice maker operation, and diagnosed a faulty reverse osmosis system with water leakage. The water leakage kit (DA82-01415A) was installed to correct the issue.

The customer's LG refrigerator was inspected and evaluated. Our technician assessed the unit and completed the service call. Technician performed a visual inspection and operational assessment of the refrigerator system.

The customer's dryer had a worn idler pulley causing the drum to slip and not spin properly. We disassembled the unit and replaced the idler pulley, then tested the dryer to confirm it was working correctly. Job complete. Technician disassembled the Samsung dryer and replaced the idler pulley (part 4 DC97-16782E, new style roller). Post-replacement testing confirmed proper drum operation and dryer functionality.

The customer's refrigerator shelf had failed, and both ice makers were incorrectly displaying a full status even though they weren't producing ice. We replaced the failed shelf and repaired both ice makers to restore proper operation. Job complete. The technician replaced the ice maker assemblies (nugget and cube models), inspected the fill tubes, and verified that the ice makers were no longer falsely signaling a full bin condition. Both ice makers returned to normal operation after service.

The customer's dishwasher wasn't filling with enough water. We replaced the inlet valve, and the unit now fills to the proper level. All tests confirm normal operation. Job complete. Technician inspected the inlet valve assembly and diagnosed a faulty fill valve preventing adequate water intake. Valve was replaced and system tested to verify proper fill cycle and water level performance.