Shannon

The customer's dryer drum wasn't turning due to a broken belt. We replaced the drum belt, idler, and drum rollers as part of a maintenance kit, then reassembled and tested the dryer to confirm proper operation. Job complete. Technician inspected the drum drive system and identified a failed belt, then replaced the drum drive kit (part #4392065) which included the belt, idler pulley, and drum rollers. Post-repair testing confirmed proper drum rotation and dryer function.

The customer's icemaker wasn't producing ice. We reattached the bail arm into the fill cup and turned on the icemaker, then allowed 24 hours for ice production to resume. Job complete. Technician inspected the bail arm assembly and fill cup connection on the Sub Zero refrigerator icemaker. After reseating the bail arm into the fill cup and activating the icemaker cycle, water fill was confirmed and a 24-hour cure period was recommended for ice production.

The customer's freezer wasn't cycling through its defrost cycle properly. We tested all functions on the control board and found everything operating normally. The system is now working correctly and should cool to temperature within 24 hours. Job complete. Technician tested all control board functions and verified proper operation of the defrost cycle. System diagnostics returned normal results with expected cooling timeframe of 24 hours.

The customer's built-in refrigerator was running warmer than normal at 65 degrees. Our technician inspected the unit and found an uneven frost pattern in the sealed system, which indicates a refrigerant circulation issue. Job complete. The technician pulled back the wall to access the sealed system and identified an uneven frost pattern consistent with a refrigerant flow restriction. The evaporator, filter drier, heat exchanger, and compressor were identified as components involved in the sealed system operation.

The customer's Maytag washer had a faulty lid lock that was preventing the door from securing properly. We replaced the lid lock assembly and tested it to confirm proper operation. Job complete. Technician inspected the lid lock mechanism, identified it as defective, and performed a replacement with functional testing to verify correct engagement and operation.