Do I need to be home for the appointment?

We strongly encourage you to be home. Our technicians don't just need access to the appliance, they also need access to your firsthand knowledge of what’s happening with the appliance, what you’ve tried, how you typically use it, etc. Your insights are a critical part of the troubleshooting process, since it helps our techs determine where to start their diagnostics. We also want you to have the opportunity to talk through the estimate with your tech before agreeing to work.