Omaha Appliance Repair Since 1988

Here to save your day with fast, award-winning service!

4.9 • 5000+ reviews

Appliance Service You Can Depend On

Our mission is to make your broken appliance a quick and easy thing for you to deal with. We schedule you quickly and keep you informed at every step, repairs are done fast and done right, and pricing is always transparent and fair.

When your appliance suddenly breaks, don’t waste time worrying, “What happened? How will I manage?” With your Hometown Heroes on the job, your worries will soon be over.

Appliance Repair

Our Omaha technicians never stop training, which is why we can guarantee repairs of all refrigerators, dishwashers, washers, dryers, ovens, cooktops, and microwaves for 3 months.

Appliance Maintenance

With annual care, your appliances will work better and last longer with fewer breakdowns. We are one of the few service companies to specialize in this preventive care.

8 out of 10

repairs completed on the first visit

3 months

guarantee on all labor and parts

4.9

Google rating (5000+ reviews)

Brands Serviced

Our techs have the training, parts, and experience to repair any brand, which is why we’re a trained and certified service partner of 30+ brands. By volume, the top five brands we service in Omaha are Samsung, GE, LG, Whirlpool, and Maytag.

Where We Service

We serve every neighborhood in Greater Omaha, from Blair and Fremont up north down to Plattsmouth and Ashland in the south. No matter where you live—Bellevue, Papillion, Bennington, Gretna—you’ll spot our superhero trucks swooping in for the rescue. We even cross the river to provide the same quality service to Council Bluffs and other towns in Iowa.

Office Address
830 S. 75th St
Omaha, NE 68114
402-399-0202

Hours
Monday – Friday:
8:00 a.m. – 5:00 p.m.

Why You Can Trust Our Heroes

Our technicians aren’t just mechanical experts with years of expertise. We hire good people who live our hometown values: (1) always professional, (2) honest and fair, and (3) super friendly. The reason we consistently earn awards, 5-star reviews, and the praise of appliance manufacturers is that we care as much about you as we do about your appliances.

Meet Our Techs

Darren

Kelvin

Koby

Shannon

Derek

Darrin

Austin

How Much Will It Cost?

Our repairs commonly cost between $250 and $500 for parts and labor combined, always quoted up-front from The Appliance Blue Book, the standard price guide used nationwide. For your peace of mind, we would love to provide an estimate when you call, but we can’t know for a fact what’s wrong until we look at your appliance.

What goes into the cost of service?

1. Diagnostic Fee

The least you’ll pay if you choose not to repair. This flat fee covers scheduling and communication, triage to bring the right parts, travel time and gas, diagnosis, and a repair estimate for you to approve, all for just $149 (except in special circumstances). The fee is included in the repair.

2. Parts & Labor

We use only original equipment manufacturer (OEM) parts to protect your appliance and your warranty coverage. Not all repairs require new parts: our techs are trained to find and fix the root issue, and they will not change parts unless necessary.

Repairs come with a 3-month guarantee on all labor and parts. In addition to cash and check, we accept: American Express, Discover, MasterCard, and Visa.

Is there a cheaper option?

Schedule a remote visit for only $49 and we’ll try to help diagnose and fix the issue over the phone. If we can’t, the $49 is applied to the $149 diagnostic fee for us to come out.

Frequently Asked Questions

 

How long have you been repairing appliances in Omaha?

Hometown Hero Appliance Repair was founded in Omaha in 1988. Back then, we worked out of the garage of Doug and Anne Carlson and were called Hometown Hero Appliance Repair. Now, under the leadership of their grandson, we are proud to still be serving Omaha nearly 40 years later.

Are your techs licensed and insured?

Very much so. Appliance repair is a risky business, and that’s a great reason to call a trustworthy company with decades of history.

Do you still sell appliance parts?

Yes, to ensure we have genuine OEM parts on-hand for our technicians, we partner with a major appliance parts distributor to house one of their warehouses at our office. You can order parts directly through our online parts store.

Do you service anywhere else?

Yes. Some years back, we were asked by some of our manufacturer and dealer partners to start servicing Lincoln, Des Moines, and eventually Kansas City. We are still locally-owned, and even as we grow, we maintain local ties to the communities we serve to remain “Your Hometown Hero.”

Have more questions? Check out our full list of FAQs.

Recent Service Appointments

Give a shout when you need help. Our Omaha heroes are ready to answer the call.