Des Moines Appliance Repair Heroes

Let us save your day with fast, award-winning service!

4.9 • 800+ reviews

Appliance Service You Can Depend On

Our mission is to eliminate the frustration after one of your appliances breaks. We schedule you quickly and keep you informed at every step, repairs are done fast and done right, and pricing is always transparent and fair.

From the moment you call to the moment your appliance is fixed, you’ll know that you and your appliance are receiving the best possible care.

Appliance Repair

Our Des Moines technicians never stop training, which is why we can guarantee repairs of all refrigerators, dishwashers, washers, dryers, ovens, cooktops, and microwaves for 3 months.

Appliance Maintenance

With annual care, your appliances will work better and last longer with fewer breakdowns. We are one of the few service companies to specialize in this preventive care.

8 out of 10

repairs completed on the first visit

3 months

guarantee on all labor and parts

4.9

Google rating (800+ reviews)

Brands Serviced

Our techs have the training, parts, and experience to repair any brand, which is why we’re a trained and certified service partner of 30+ brands. By volume, the top five brands we service in Des Moines are LG, Samsung, Whirlpool, GE, and Maytag.

Where We Service

We serve every neighborhood in Greater Des Moines, from Ames south to Indianola and Adel east to Altoona. No matter where you live—Ankeny, Urbandale, Waukee, Clive, Johnston—you’ll spot our superhero trucks swooping in for the rescue. We know it’s hard to find great service for some of the brands we service, so give us a call even if you’re a little outside our service area.

Office Address
3940 NW Urbandale Drive
Urbandale, IA 50322
515-393-4400

Hours
Monday – Friday:
8:00 a.m. – 5:00 p.m.

Why You Can Trust Our Heroes

Our technicians aren’t just mechanical experts with years of expertise. We hire good people who live our hometown values: (1) always professional, (2) honest and fair, and (3) super friendly. The reason we consistently earn awards, 5-star reviews, and the praise of appliance manufacturers is that we care as much about you as we do about your appliances.

Meet Our Techs

Nick

Chuck

Anthony

Rory

How Much Will It Cost?

Our repairs commonly cost between $250 and $500 for parts and labor combined, always quoted up-front from The Appliance Blue Book, the standard price guide used nationwide. For your peace of mind, we would love to provide an estimate when you call, but we can’t know for a fact what’s wrong until we look at your appliance.

What goes into the cost of service?

1. Diagnostic Fee

The least you’ll pay if you choose not to repair. This flat fee covers scheduling and communication, triage to bring the right parts, travel time and gas, diagnosis, and a repair estimate for you to approve, all for just $149 (except in special circumstances). The fee is included in the repair.

2. Parts & Labor

We use only original equipment manufacturer (OEM) parts to protect your appliance and your warranty coverage. Not all repairs require new parts: our techs are trained to find and fix the root issue, and they will not change parts unless necessary.

Repairs come with a 3-month guarantee on all labor and parts. In addition to cash and check, we accept: American Express, Discover, MasterCard, and Visa.

Is there a cheaper option?

Schedule a remote visit for only $49 and we’ll try to help diagnose and fix the issue over the phone. If we can’t, the $49 is applied to the $149 diagnostic fee for us to come out.

Frequently Asked Questions

 

Can I request a specific time or window?

We initially set most calls as all-day appointments, then set our techs’ routes the afternoon prior and contact you with the timeframe. If the window we provide doesn’t work, we can often adjust.

Do I need to be home for the appointment?

We strongly encourage you to be home. Our technicians don’t just need access to the appliance, they also need access to your firsthand knowledge of what’s happening with the appliance, what you’ve tried, how you typically use it, etc. Your insights are a critical part of the troubleshooting process, since it helps our techs determine where to start their diagnostics. We also want you to have the opportunity to talk through the estimate with your tech before agreeing to work.

What if I’m not sure I really need someone to come out?

We are one of few appliance repair companies who offer remote visits, because sometimes there’s a quick fix or you just want a second opinion. We’ve offered support to customers in the South Pacific, the Caribbean, and more. And if you’re within one of our service areas, we’ll even apply the $49 charge for the remote visit toward an in-home repair if needed.

Do you service anywhere else?

Yes, at the request of our manufacturer and dealer partners, we have technicians serving their hometowns in Omaha, Lincoln, and Kansas City. We are still locally-owned by the grandson of our founder, and even as we grow, we maintain local ties to the communities we serve to remain “Your Hometown Hero.”

Have more questions? Check out our full list of FAQs.

Recent Service Appointments

When you need help, give us a shout. Our Des Moines heroes will quickly answer the call.