We strongly encourage you to be home. Our technicians don’t just need access to the appliance, they also need access to your firsthand knowledge of what’s happening with the appliance, what you’ve tried, how you typically use it, etc. Your insights are a...
We carry many parts on our trucks and in our warehouses. We even partner with a major appliance parts distributor to house one of their warehouses onsite at our office, so yeah, we try to come prepared.
Our techs are mostly animal lovers, but still, please put Rover away. We don’t want to get bitten, or worse, have your dog carry off a technician’s tool or a part from your appliance (I wouldn’t say it if it hadn’t happened!)
No. Well, maybe. If it’s a refrigerator, keep that sucker plugged in unless it’s belching smoke. If it’s an oven, please don’t use it for at least an hour before the tech shows up, because it’s hard to work on a hot stove and that may...
